PRE ORDER AND CANCELLATION POLICY
WHAT IS A PRE ORDER:
A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.
When you pre-order an item from Nutricraft it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre order.
Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.
You can trust that NUTRICRAFT will handle returns and process refunds in accordance with the Australian Consumer Protection legislation, however, we do not issue refunds if you change your mind or make an incorrect decision.
CAN I CANCEL MY PRE ORDER:
Pre-orders cannot be cancelled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre- Order items are not eligible for a refund.
Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date.
Coupon codes are not allowed to be used on pre-ordered items.
If you are unsure please speak to us on Live Chat and we are happy to assist and answer any questions you may have about a particular item.
CANCELLATION FEES
Cancellations can come at a cost. To avoid additional charges, we recommend confirming your commitment before committing to any purchase. A 10% cancellation fee plus a processing fee and credit card surcharge will be deducted from the original purchased amount.
